ASSET SERVICES
Front of house
We offer a bespoke inspection and maintenance regime, as defined by your business needs, to identify and rectify issues with assets and deliver any rectification works required. This could be defined at specific intervals or ad-hoc and includes the following services:
•Flat cloth dry cleaning
•Moquette cover cleaning
•Leather cleaning and restoration
•Seat cover changing and fixing
•Deep clean on carpets and carpeted services
•Fogging
•Panel and Paint repairs and touch up
•Graffiti and etching repairs
•Label check and reinstallation
•Bogie covers and storage solutions
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Asset audit and management
Our audit services are delivered by a team of qualified and objective assessors who can provide a comprehensive assessment of physical assets and/or service delivery against clearly defined and agreed standards. Inspections can be at any frequency required by your business needs and within defined inspection criteria, for example day of week or time of day. We are also flexible on location.
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In addition, we are able to audit customer experience services such as call centres, websites and any customer facing technology and interactions. Examples of how we could help your business with audit services include:
• Complete Service Quality Regime, across train and station assets and customer experience delivery.
• Covid secure status and compliance
• Spare part and consumable tracking
• Consistent and customisable reporting to internal and external stakeholders
• With this service we strive to increase Service Quality and NRPS results as well as save you money on dilapidation costs.
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Data recording
Diamond use auditing software to capture the current condition of rolling stock and facilities. This can be completed with the customer to agree a defined scope. The software us used to record works complete, including photographs of the work completed. The software produces a smart report to share with the customer and stakeholders.
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Get in touch
Speak to us today to discuss how we can develop or provide support to your asset management services and requirements.
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